Terms of Service

1. Acceptance

By using our website, our client dashboard, or any service we provide, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it. If you do not agree, do not use the services.

These terms are between you and Streamline Boost, registered in the Netherlands with the Chamber of Commerce (Kamer van Koophandel) under number 89334183 (“we”, “us”).

2. What we provide

StreamlineBoost installs modular business systems — mapped processes, written procedures, automation, and a dashboard — into an existing business. Engagements typically run as an operations audit, a fixed-price system install, and an optional ongoing retainer. The dashboard at app.streamlineboost.com is the runtime for the systems we install and the place your team works with them.

The specific scope, price and timeline of any engagement are set out in the proposal or statement of work we agree with you. Where those documents conflict with these terms on commercial matters, those documents prevail.

3. Your account

You are responsible for keeping your credentials confidential and for activity under your account. Tell us promptly if you believe an account has been compromised. You are responsible for the accounts you create for your own staff, and for removing access when someone leaves.

4. Acceptable use

You agree not to:

• use the services unlawfully, or to store or transmit unlawful content;
• attempt to gain unauthorised access to any part of the system;
• probe, scan or load-test the service without our written permission;
• upload material you have no right to share, or personal data you have no lawful basis to process;
• resell or provide the services to a third party without our agreement.

5. Your data and ours

You keep ownership of the data and content you put into the services. You grant us only the permission we need to host and process it in order to deliver what you have engaged us for.

We keep ownership of our platform, our templates, our written procedures and the methods behind them. Where a deliverable is described as yours to keep — for example the system plan produced by an operations audit — you may use it however you like, including with another provider.

Where we process personal data on your behalf, we do so as your processor under a separate data processing agreement. How we handle personal data as a controller is described in our Privacy Policy.

6. Fees

Fees, invoicing schedule and payment terms are set out in the applicable proposal or statement of work. Unless it says otherwise, invoices are payable within 14 days and fees are exclusive of VAT or equivalent taxes.

7. Availability

We work to keep the dashboard available and to fix problems promptly, but we do not commit to a specific uptime figure unless a written service level agreement says so. We may take the service down for maintenance, and will give notice where it is planned and material.

8. Warranties

We will provide our services with reasonable skill and care. Beyond that, and to the extent the law allows, the services are provided as they are and we do not give other warranties — including that the services will be uninterrupted or error-free, or that they will produce any particular business result.

9. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, or for lost profits, revenue, goodwill or data, and each party's total liability arising out of an engagement is capped at the fees paid for that engagement in the twelve months before the claim arose.

10. Term and termination

Either party may terminate an engagement in line with the notice period in the applicable proposal. Either party may terminate immediately for material breach that is not remedied within 30 days of written notice. On termination you remain liable for work already performed, and we will return or delete your data as set out in the data processing agreement.

11. Changes to these terms

We may update these terms. If a change is material we will give reasonable notice to active clients. Continuing to use the services after a change takes effect means you accept the updated terms.

12. Governing law

These terms are governed by the law of the Netherlands, and disputes will be brought before the competent Dutch courts. If you deal with us as a consumer rather than in the course of a business, this does not remove the protections guaranteed to you by the mandatory law of the country where you live.

13. Contact

Questions about these terms: support@streamlineboost.com.